**Please make sure to
follow the instructions below, all orders not in compliance
will be subject to a 15% restocking fee. **
Any item can be returned to us provided
it is unused and in the original packaging.
1. We will accept returns provided
you have requested a Return Merchandise Authorization
(RMA) number from our customer service department by calling
us at 610-344-2918 or toll-free 877-364-8697, you may
also e-mail your request to inquiry@dogtoys.com with the
reason for your return. We will not accept any returns
without a valid RMA. - ALL items being returned must be
in new and unused condition.
2. Returns must be made within 30
days of purchase.
3. Orders returned after the 30 day
period or without an RMA number will be assessed a 15%
restocking fee.
4. Customer will be responsible for
any and all shipping charges to return the item(s) to
us.
5. Foreign orders are non-returnable.
6. Seasonal (Holiday) products are
non-returnable.
7. Open videotapes and DVDs are non-returnable.
8. If your item is defective you must
call us at 610-344-2918 or toll-free 877-364-8697. Sorry,
no return request for defective items will be accepted
via email.
Email: inquiry@dogtoys.com
You will ship your items back to us
at the following address:
DogToys.com
ATTN: Returns [include RMA #]
893 S. Matlack Street, Suite 170
West Chester, PA 19382
Please include a copy of your invoice
with the RMA clearly marked on both the invoice and the
outside of the box. Also be sure to include a note as
to why you are returning the item(s). Or if you wish to
exchange the item(s) tell us what item(s) you want in
place of the items you are returning.
Once your item arrives it will be
reviewed by our returns department promptly.
